Service Guarantee
Our commitment to your complete satisfaction.
Last updated: January 2024. At H.s. Window Cleaning, we stand behind our work. This page outlines our service guarantee policies.
Our Satisfaction Guarantee
We want every customer to be completely satisfied with our work. If you're not happy with the results, we'll make it right.
48-Hour Guarantee: Contact us within 48 hours of service completion if you're not satisfied. We'll return at no additional charge to address any issues.
What Our Guarantee Covers
- Missed spots or areas we overlooked
- Streaks or residue left after cleaning
- Frames or sills not properly cleaned
- Any work that doesn't meet our professional standards
What Our Guarantee Does Not Cover
- Pre-existing damage (scratches, seals, etc.)
- Damage from factors beyond our control
- Issues caused by property conditions (hard water supply, etc.)
- Windows that were already damaged prior to our service
Refund Policy
Service Refunds
Satisfaction-Based: If we cannot resolve your concerns after returning to address issues, we may offer a partial or full refund at our discretion.
No Shows: If we fail to arrive for a scheduled appointment without prior notification, you are entitled to a discount on your next service or a full refund if you choose not to rebook.
Pre-Paid Services
Cancellations: If you pre-pay for services and cancel more than 24 hours before the scheduled appointment, you'll receive a full refund.
Rescheduling: If you need to reschedule more than 24 hours before your appointment, your payment will be applied to the new date at no additional cost.
No Refund Situations
- Services already completed to satisfaction
- Claims made more than 48 hours after service
- Damage caused by customer or third parties
- Services affected by circumstances beyond our control
Commercial Accounts
Commercial clients are covered under the same satisfaction guarantee. For ongoing service contracts, any issues will be addressed through service credit rather than refund.
How to Request a Refund or Report an Issue
To report an issue or request a refund:
- Phone: Call (951) 707-6020
- Email: Send details to info@naturefamilymassage.com
- In Writing: Mail to 1150 Central Avenue, Riverside, CA 92507
Please include your name, service date, address, and a description of the issue. We will respond within 24 hours.
Resolution Process
- Contact us within 48 hours of service
- We will acknowledge your concern within 24 hours
- A technician will return to assess and address the issue
- If satisfaction is not achieved, we will discuss resolution options
Dispute Resolution
If we cannot resolve your concern to your satisfaction, we will work with you to find a fair resolution. Our goal is maintaining good relationships with all our customers.
Changes to This Policy
We may update this policy periodically. The updated version will be posted on this page with a revised date.
Contact Us
For questions about our service guarantee, please contact us:
- Phone: (951) 707-6020
- Email: info@naturefamilymassage.com
- Address: 1150 Central Avenue, Riverside, CA 92507